AC4S is seeking several Help Desk or IT Support candidates to support the US Army Intelligence and Security Command (INSCOM). An I2TS 3 Service Desk Specialist:
Positions are for the 2nd shifts only. Experience with BMC Remedy 7.6 or similar help desk tracking tools. Shift hours permanently assigned from 4pm-midnight.
Shift Work Schedule *must be open to rotating shifts*. 4-8 years of directly related experience supporting help desk operations.
Escalate help desk tickets to team members as necessary. The Help Desk Support Analyst is part of a 24/7 support team that ensures all incidents and requests…
Maintains help desk documentation, records and procedures. Responds to telephone calls, email and personnel requests for technical support and supports and…
Must be available to work 2nd or 3rd shifts, including weekends and holidays as business needs dictate. Monitor, create and process tickets in the various…
Help Desk Associate (Multiple shifts available). Escalate unresolved queries to the next level of support. Perform first line support, troubleshoot, diagnose…
At least 1+ years of previous help desk, call center, or IT service desk experience providing phone-based support. Superior customer service skills a must.
All 1st level support options before escalating issues to 2nd level support. Help desk is also responsible for monitoring the ongoing.
Prior experience working at a help desk. Minimum 1 year of customer service or technical help desk background, preferably in a call center environment.